Customer support
How can we help?
Tell us about an app, account, tracking, or shipment-request problem. Do not include passwords or a complete private invitation.
Send a support message
Common questions
Do I need an account?
An account is required for request management and shipment history. A valid temporary tracking invitation can be opened without signing in.
Why did my tracking pass disappear?
Live access ends when the shipment arrives. An arrived summary remains for up to 48 hours, then the temporary pass expires.
Can I search any truck or container?
No. Search only covers shipments already authorized for your account or temporary pass.